Refund policy

Maribu Returns Policy

Due to the nature of our products, we do not offer refunds or accept returns for change-of-mind purchases.

Our range includes essential oils and personal care items, which are classified as hygiene-sensitive and cannot be resold once opened or used. This policy helps us maintain strict safety and quality standards for all customers.

Faulty, Damaged, or Incorrect Items

We take great care in packaging and shipping our products. However, if your item arrives damaged, is faulty, or you receive the wrong product, please contact us within 7 days of receiving your order at hello@maribu.co.nz with your order number, a description of the issue, and clear photos.

We will assess the issue and, if your claim is accepted, offer a suitable remedy under the Consumer Guarantees Act – such as a replacement, store credit, or refund.

Exceptions / Non-returnable Items

Due to health and safety regulations, we cannot accept returns on:

  • Essential oils or opened personal care products

  • Sale items or gift cards

  • Items damaged due to misuse or neglect

If you are unsure about a product before purchasing, please contact us and we’ll be happy to help with additional information.

European Union Customers

If your order is being shipped to the European Union, you have the right to cancel your order within 14 days of receiving it under the EU Consumer Rights Directive. This applies only if the item is unused, unopened, and in original packaging. Please contact us to initiate a return. Return shipping costs are the responsibility of the customer unless the item is faulty.

Questions?
We’re here to help. For any questions or concerns, please reach out to us at hello@maribu.co.nz.